Information We Collect
The personal data bha88 collects when you register, deposit, and play on our platform.
bha88 collects personal data in order to provide a safe, functional, and personalised experience to every player on our platform. We collect only the information that is necessary for the legitimate purposes described in this Privacy Policy. The categories of personal data we collect are detailed below.
We collect data directly from you when you register an account, make a deposit or withdrawal, contact our support team, or participate in any promotion. We also collect data automatically through your use of the bha88 platform, including technical and behavioural data generated by your device and browser.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport details | Provided by you during registration or KYC verification |
| Contact Data | Mobile number, email address, city of residence (e.g., Dhaka, Chittagong) | Provided by you during registration or support contact |
| Financial Data | bKash number, Nagad number, Rocket account, Upay account, transaction history | Provided during deposit/withdrawal or collected from payment processing |
| Technical Data | IP address, device type, browser type, operating system, session duration | Collected automatically when you access the platform |
| Usage Data | Games played, bets placed, bet amounts, login times, feature interactions | Collected automatically through platform activity logs |
| Communications Data | Live chat transcripts, support emails, feedback submitted | Collected when you contact our support team |
Identity Verification
We collect identity documents as part of our Know Your Customer (KYC) process to verify your age, prevent fraud, and comply with applicable anti-money laundering standards.
Mobile Payment Data
Your bKash, Nagad, Rocket, and Upay account numbers are collected solely for processing deposits and withdrawals. Payment data is never stored in plain text on our servers.
Behavioural Data
Platform usage data helps us personalise your experience, detect unusual account activity, and identify signs of problem gambling so we can offer appropriate support tools.
How We Use Your Data
The purposes for which bha88 processes your personal information.
bha88 processes your personal data only where we have a lawful basis for doing so. The primary legal bases we rely on are: the performance of our contract with you (providing betting and casino services), compliance with legal obligations (KYC, anti-money laundering), our legitimate business interests (fraud prevention, platform security, responsible gaming monitoring), and in certain cases, your explicit consent (marketing communications).
We do not use your personal data for any purpose that is incompatible with the purposes listed below. If we intend to use your data for a new purpose in the future, we will update this Privacy Policy and notify you where required.
- Account Management: To create, maintain, and administer your bha88 player account, including processing your registration details and verifying your identity through our KYC procedures.
- Payment Processing: To process your deposit and withdrawal transactions through your selected mobile financial service (bKash, Nagad, Rocket, or Upay) and to maintain accurate records of all financial activity on your account.
- Service Delivery: To provide access to all bha88 products, including sports betting markets (BPL, IPL, T20 World Cup, football), live casino games powered by Evolution Gaming and Pragmatic Play, crash games, and slot titles.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and communicate important account-related information via live chat or email.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and any other activity that may be harmful to bha88 or its players.
- Responsible Gaming Monitoring: To monitor your betting and gaming behaviour for signs of problem gambling and to proactively offer responsible gaming tools such as deposit limits, session timers, and self-exclusion where appropriate.
- Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities and fulfilling anti-money laundering record-keeping requirements.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and content of the bha88 platform for all users.
- Marketing Communications: To send you personalised promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications. You may withdraw consent at any time by contacting support.
Data Sharing & Disclosure
When and with whom bha88 shares your personal data.
bha88 does not share your personal data with third parties except in the limited circumstances described in this section. When we do share data with third parties, we ensure that appropriate contractual safeguards are in place to protect your information and restrict its use to the purposes for which it was shared.
- Payment Service Providers: We share financial data with bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay solely for the purpose of processing your deposits and withdrawals. These providers are independent data controllers and are subject to their own privacy policies and regulatory requirements.
- Game Software Providers: Technical session data may be shared with game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi to facilitate the delivery of live casino and crash game services. Game providers do not receive your identity or financial data.
- Fraud Prevention & Security Partners: We may share data with specialist fraud detection and identity verification service providers to support our KYC processes and protect the platform from abuse. All such providers are bound by strict data processing agreements.
- Legal & Regulatory Authorities: bha88 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, court order, or in connection with the investigation of suspected criminal activity including money laundering.
- Professional Advisors: We may share data with legal counsel, auditors, or other professional advisors on a need-to-know basis and subject to confidentiality obligations, in connection with operating and managing our business.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of the bha88 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your data will continue to be protected in accordance with this Privacy Policy.
Data Security
The technical and organisational measures bha88 uses to protect your personal data.
Encryption at Rest
All personal data stored on bha88 servers is encrypted at rest using industry-standard encryption protocols. Sensitive data such as payment account numbers are stored in hashed or tokenised form and are never accessible in plain text.
Access Controls
Access to personal data within bha88 is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary for their specific role, and all access is logged and audited regularly.
Security Testing
bha88 conducts regular security assessments of our platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited. Our security posture is reviewed and updated on an ongoing basis.
Breach Response
In the unlikely event of a data breach that affects your personal data, bha88 will notify you without undue delay with details of what happened, what data was affected, and what steps we are taking to address the situation.
- Two-factor authentication is available for all bha88 player accounts and is strongly recommended to protect against unauthorised access.
- bha88 employees are subject to strict confidentiality obligations and receive regular training on data protection and information security practices.
- Our platform infrastructure is hosted in secure data centres with physical access controls, redundant power systems, and 24/7 monitoring.
- While bha88 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You also have a responsibility to keep your login credentials secure and to log out of your account when using shared devices.
Data Retention
How long bha88 retains your personal data and why.
bha88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Different categories of data are subject to different retention periods, as described below.
When your data is no longer required for the purposes for which it was collected, bha88 will either securely delete it or anonymise it so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for analytical and statistical purposes.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Anti-money laundering obligations and legal record-keeping requirements |
| Financial Transaction Records | 7 years from the date of the transaction | Financial record-keeping, dispute resolution, and regulatory compliance |
| KYC Verification Documents | 5 years after account closure | Anti-money laundering and identity fraud prevention compliance |
| Support Communications | 3 years from the date of the communication | Dispute resolution, quality assurance, and staff training |
| Technical & Usage Logs | 13 months | Security monitoring, fraud detection, and platform analytics |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Proof of consent and compliance with marketing regulations |
Your Data Rights
The rights you have over your personal data held by bha88.
bha88 is committed to respecting and upholding your rights over your personal data. The following rights are available to all bha88 players. To exercise any of these rights, please contact our support team at [email protected] with your account details and a description of your request. We will respond to all valid data rights requests within 30 days.
Contact & Complaints
How to reach bha88 with privacy-related questions or concerns.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bha88 has handled your personal information, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team and will be treated with the utmost confidentiality.
bha88 takes all privacy complaints seriously. If you submit a complaint, we will acknowledge it promptly and provide a substantive response within 30 days. Where we are unable to resolve a complaint to your satisfaction, we will explain the reasons for our decision and inform you of any further avenues of redress available to you.
Send your privacy enquiry or data rights request to [email protected]. Include your registered account details and a clear description of your request to help us respond efficiently.
Live Chat
Our support team is available 24 hours a day via live chat inside the bha88 platform. Live chat is the fastest way to get an initial response — our average response time is 2–5 minutes.
Response Times
Live chat enquiries: 2–5 minutes average. Email enquiries: within 24 hours for general queries. Formal data rights requests: within 30 calendar days as required by applicable data protection standards.
Questions About Your Privacy?
Our support team is available 24/7 to address any privacy concerns or data rights requests. You can also explore our FAQ for quick answers, review our Terms & Conditions, or head straight to the casino.